Frequently Asked Questions
Comprehensive Guide to Ordering and Baking Custom Cakes
Do you have questions about ordering custom cakes? Find your answers in our FAQ section. From ingredients to placing an order, payment, and delivery – everything you need for the best handmade cake-buying experience.
How far in advance should I place an order?
We recommend placing your order at least 2-4 weeks in advance for standard cakes. For complex designs or larger events, please allow 4-6 weeks to ensure we can accommodate your needs.
Can I request a design based on a picture or idea I have?
Absolutely! We love bringing your ideas to life. Please provide us with any reference images or detailed descriptions, and we will work closely with you to create a cake that perfectly matches your vision.
Is a deposit required for custom cake orders?
Yes, a 50% deposit is required to secure your order. The remaining balance is due upon delivery or pickup. This policy ensures that we can dedicate the necessary resources to your custom cake.
Do you offer wedding cake tastings and consultations?
Yes, we offer tasting and consultation sessions where you can sample a variety of cake flavors and discuss design ideas. We encourage you to contact us to schedule your appointment and explore all the possibilities for your special day.
Do you deliver and set up wedding cakes?
Yes, we provide professional delivery and setup services for wedding cakes. Our team ensures that your cake arrives safely and is beautifully presented for your big day.
What kind of corporate products do you offer?
We offer a wide range of products, including custom cakes, cupcakes, and cookies, tailored for corporate events, meetings, and celebrations. Our offerings can help make your corporate gatherings memorable.
Can you incorporate company logos or branding into the desserts?
Yes, we can customize cakes, cupcakes, and cookies with your company logo, colors, and branding elements. This helps create a cohesive and professional look for your event while promoting your brand.
Do you accommodate dietary restrictions such as gluten-free, vegan, or nut-free options?
Yes, we offer a variety of options to accommodate dietary restrictions, including gluten-free, vegan, and nut-free cakes. Please inform us of any specific requirements when placing your order to ensure we meet your needs safely and deliciously.
Do you offer cake stand rentals or display options?
Yes, we offer a selection of cake stands and display items for rent to help showcase your cake beautifully. Please inquire about availability and rental fees when placing your order.
How should I store my cake if I pick it up before the event?
To maintain the freshness and quality of your cake, we recommend storing it in a cool, dry place. If your cake contains perishable fillings, it should be refrigerated until about an hour before serving to allow it to reach the ideal temperature and texture.
What flavors and fillings do you offer for custom cakes?
We offer a wide range of flavors and fillings, including classic options like vanilla, chocolate, and red velvet, as well as specialty flavors such as lemon zest, coconut, and salted caramel. Contact us for a full list of our current flavors and fillings.
Do you provide allergen information for your products?
Yes, we take food safety seriously and can provide detailed allergen information upon request. Please let us know if you or your guests have any food allergies or sensitivities so we can guide you to suitable options.