Terms and Conditions - Cover

Terms and Conditions

General Terms of Sales

By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully.
  1. Orders and Payment:
    1. Orders can be placed through our website, email, or phone. All orders are subject to availability and confirmation.
    2. Payment Terms: Full payment or a deposit may be required to confirm your order, depending on the product or service.
    3. Pricing: Prices are subject to change without prior notice. Once an order is confirmed, the price will not change.
  2. Cancellations and Refunds:
    1. Cancellation Policy: Cancellations must be made at least 10 days before the delivery or pickup date to be eligible for a partial refund.
    2. Non-Refundable Items: Custom cake orders are non-refundable once the cake design and ingredients have been finalized and production has begun.
  3. Allergies and Dietary Restrictions:
    1. Allergen Information: Our cakes are made in a facility that handles nuts, dairy, gluten, and other allergens. We cannot guarantee allergen-free products.
    2. Dietary Requests: Please let us know of any dietary requests at the time of ordering. We will try to accommodate but cannot guarantee specific dietary needs.
  4. Delivery and Pickup:
    1. Delivery Services: We offer delivery within Bay Area for an additional fee. Delivery times are estimates and may vary.
    2. Pickup: Customers can pick up orders . Once picked up, the product becomes the customer’s responsibility.
  5. Storage:
    1. Storage Instructions: Cakes should be stored in a cool, dry place. We are not responsible for damage caused by improper storage after pickup or delivery.
  6. Intellectual Property:
    1. All images, designs, and content on this website are owned by Fondantopia and cannot be used or reproduced without permission.
  7. Copyright Disclaimer:
    By placing an order with Fondantopia, customers acknowledge and agree to the following terms regarding custom cake toppers that may depict copyrighted characters, logos, or other protected designs:
    1. Customer Responsibility: Any requests for custom cake toppers resembling copyrighted characters, logos, or other intellectual property are made at the customer’s request and with their understanding that [Your Business Name] does not hold rights to these designs. The customer accepts full responsibility for obtaining any permissions, licenses, or authorizations required to use these copyrighted materials.
    2. Release of Liability: Fondantopia shall not be held liable for any claims, legal actions, or disputes that may arise due to copyright infringement associated with the use of such designs. By proceeding with an order, the customer agrees to release Fondantopia from any responsibility related to intellectual property rights.
    3. Indemnification: The customer agrees to indemnify and hold harmless Fondantopia and its affiliates, owners, and employees from any costs, damages, or legal fees resulting from copyright-related claims associated with the requested designs.
    4. Customer Acknowledgment: The customer confirms they have read, understood, and agreed to these terms. By submitting a custom design order, they certify that they have the right to use or reproduce the requested copyrighted material, or they accept all associated risks and responsibilities.